Complaints Process

Complaint Resolution

Mr Tax Refund Pty Ltd offers our clients a dispute resolution process that is readily accessible.

When Does a Complaint Arise?

A complaint arises when you are dissatisfied with Mr Tax Refund's products or services, or the compliant handling process itself where a response or resolution is explicity or implicity expected.

Our contact details are below:

The Internal Dispute Resolution Officer
Mr Tax Refund

Phone: 1300 829 227
Fax: 1800 329 829

The IDR Officer will promptly notify you in writing of the outcome and provide reasons for the outcome. We aim to resolve complaints within 5 business days.